Although this is not the most importantaspect to help you identify a dependable cloud web hosting supplier from a bad one or a reseller from an actual provider, having the option to call and talk to a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach somebody whenever you're looking for assistance. The phone support for web hosting services may vary from basic to expert, which means that the problems which can be resolved through a call vary depending on the particular supplier. Generally, these issues are more basic and include billing or first level technical issues as more complex issues often require a support ticket where both you and the system administrators can track what is going on with a specific issue. Nonetheless, being able to phone call your supplier will save you a lot of time and efforts for the multitude of small issues that will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Web Hosting

We believe that having the option to consult with a live consultant is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you can reach us over the phone for 14 hours a day. In case you consider acquiring one of our cloud web hosting services, for instance, you will be able to call us and find out more about our solutions before placing your order to make sure that we do match all the system requirements for your sites. After your order, you'll be able to contact us about any kind of sales and / or billing difficulties you may have, or receive any general or basic tech information you need. We have aimed to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

Every time you need more details about the Linux semi-dedicated hosting that we supply, you will be able to call any of the three support lines that we have across the globe - in the United States, Great Britain and Australia. In this way, you can check ahead of time whether our services are suitable for your websites. If you're already our client and you've got a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours every day about any billing or general issues. For strictly technical problems you'll need to take advantage of our ticketing system so as to communicate with our tech support because someissues just require more time to be dealt with, but we can help you on the phone with various minor technical issues as well, saving you time and efforts.