If you have a site, a problem could always emerge and it doesn’t necessarily need to be connected to the hosting service itself. For instance, something may go wrong when you bring a web app up to date or some important data can be edited or deleted by accident. Regardless of what the nature of the problem might be, you will need to contact the help desk staff and ask them to retrieve a backup or to assist you in fixing the problem that you’re experiencing. How timely they will do it will determine the period of time that your websites will be unreachable. For given websites such as community sites or online shopping portals, a repetitive unavailability too often means losing users and cash. This is why, it is of critical importance that you use the services of a hosting company that provides not only a very good customer support service, but also a timely one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum response time for any tech support ticket that you open or any email that you send is just one hour, even if you contact us on weekends and national holidays. Whatever the essence of your enquiry or problem may be, we’ll help you straight away and will supply you with the required info to resolve any problem with your sites. The real reply time usually does not surpass 15-20 minutes, which suggests that you can forget about waiting for hours to get a problem sorted out or even worse than that – waiting around all day only to receive a reply that more information is needed while nothing is resolved. We will offer you assistance in a timely fashion since we realize just how expensive time can be in the dynamic Internet world. The 1-hour response guarantee is valid for any technical or billing inquiry that you might have in regard to our cloud web hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a client support ticket via your web hosting Control Panel or write an email related to your semi-dedicated server, you will have an answer within less than 60 minutes. You can contact us whenever you wish with regard to general, billing or technical matters and because of the fact that we are on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain assistance in no time. Depending on the particular question or issue, we will provide you with more details, fix the complication if it has been caused by something within our reach or inform you what steps to take in case you need to modify a particular setting for an Internet app that we cannot access. You can just forget about waiting for a day for every reply. In fact, in the majority of cases we respond to emails and tickets within 20-25 minutes max.