A live chat is a real-time way of communication between a web hosting company's support team and its customers. It's an efficient method to receive some information about the website hosting services or have some problem resolved as you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the smaller possibility of errors any time you exchange data like usernames or domain names, the more rapid response time since the communication is live plus the fact that you don't have to stay on the chat all the time - you're able to do another thing while the agent examines the issue in question. Also, you can connect with a live chat room from any computer that's connected to the Internet, avoiding the phone charges that you'll need to pay if you're calling to a different country.

Live Chat Support in Cloud Web Hosting

As part of the support services that we supply for all our cloud web hosting services, we have live chat support that is available 24x7, even on holidays. You're able to contact us regardless of whether you already own an account or not, as we can support you with pretty much anything, ranging from supplying you with general info about our solutions if you are not our customer yet and you are thinking about ordering one of our plans, to helping you with setting up an e-mail account in an email client. A part of the issues are more complicated and time-consuming, so you will have to take advantage of the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all of our potential and current clients. If you're looking for a new hosting account, you're able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated hosting in order to pick the right package for your sites. If you already own an account with us, we will assist you in a very timely manner with general, billing and first-level techissues. Although sometimes you will need to open a ticket because there are troubles that can't be resolved on the live chat, we will help you with lots of standard jobs, for instance setting up an email account in an e-mail client or forwarding one domain to another one. This way, you will get quick support and you'll save plenty of time.