Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting services include an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same location – invoices, web files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with several clicks of the mouse without having to leave your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of educational articles, which will give you additional info and which may help you resolve any specific issue before you actually open a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you want to touch base with our tech support team members, you will be able to send a ticket directly from your Hepsia Control Panel instead of using a completely different client support platform as you will have to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to go through older tickets using a clever search box. In addition, you will be able to browse the relevant knowledge base articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can accomplish all of the aforementioned activities without logging out of your Hepsia Control Panel at any moment, which suggests that if you come across any predicament or have a query, you can touch base with our support engineers and resolve the given problem in no more than an hour using one platform.