There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. This is the least complicated medium of correspondence for different reasons. In case no customer support team member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always hit home. Moreover, you can copy & paste large pieces of info without having to worry about typos, and in case a particular issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your hosting company is that they are often separate from the web hosting platform, which suggests that if you have to provide information or to adhere to guidelines, you’ll have to use no less than 2 separate admin dashboards and this number can rise in case you want to manage a handful of domains. Also, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting services include an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same location – invoices, web files, e-mails, support tickets, etc., eliminating the necessity to go through different admin dashboards. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with several clicks of the mouse without having to leave your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of educational articles, which will give you additional info and which may help you resolve any specific issue before you actually open a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you want to touch base with our tech support team members, you will be able to send a ticket directly from your Hepsia Control Panel instead of using a completely different client support platform as you will have to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to go through older tickets using a clever search box. In addition, you will be able to browse the relevant knowledge base articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can accomplish all of the aforementioned activities without logging out of your Hepsia Control Panel at any moment, which suggests that if you come across any predicament or have a query, you can touch base with our support engineers and resolve the given problem in no more than an hour using one platform.