24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting services feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting services well before you make a purchase or you're a current client and you have any question or a issue, you're able to contact us any time, which includes weekends and holidays. We have a number of channels to contact us - several phone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; emails as well as support tickets for more complex matters or any troubles which need additional time to analyze and deal with. Unlike a number of other web hosting service providers, our trouble tickets feature a guaranteed maximum reply time of just one hour, therefore no matter what your issue is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 support services even on official holidays. All your web sites will be available all the time and so will we. With quite a few connection options, you'll be able to select the most convenient way to contact us and learn more about our solutions in case you do not have an account yet, or request support in case you are already among our customers. You will be able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with 1-hour response time guarantee, even though it hardly ever takes over 20 min to get assistance irrespective of the complexity of the problem. Using our customer and technical support services, we will be there for you every time you need us, not a few days after that.
24/7 Customer Support in VPS
Each and every virtual private server plan that we offer comes with 24/7 customer and tech support, which means that if you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues because it'll be much easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is 1 hour, but it rarely takes that long to receive assistance. In case you acquire the Managed Services upgrade that we offer, our administrators will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max response time warranty, you will get extremely fast support when you obtain a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that any time you open a support ticket from your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires a longer period of time to be solved or if it needs to be sent to our administrators, since it is easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to give us a call or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 too.