Tech Support Channels
A 1–Hour Response Time Guarantee
We offer a 1–hour response time guarantee for each ticket or e–mail that you submit to our client service team. We will quickly reply to all common enquiries and forward the matter to our admins if any additional assistance is required. If you take advantage of our Administration Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon beforehand.
A Premium Help Desk Support Service
Our customer support team will be at your disposal 24–7–365 should you require assistance working with the Online Control Panel or with any of the apps that we have pre–installed for your convenience on the server. And if you require help tackling all the standard admin tasks on your dedicated hosting server, you can check out the Administration Services package, which includes backup hard drive storage space, OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Area
Our Online Control Panel has been preinstalled for every Linux dedicated hosting server. Among its characteristics is a very useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the how–to articles also video versions which demonstrate all the actions that you can carry out in a very illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Online Control Panel.